Frequently Asked Questions

I would like a logo design from you. How do I start?

A: Please visit our our order page and follow the instructions. Simply choose a logo design plan, make a payment, and send us the project questionnaire.

Q: Is it safe to pay you online, and what are the payment options?

A: All payments are processed securely through PayPal, ensuring maximum safety. We never have access to sensitive customer information such as credit card numbers. Whichever logo plan or billing method you choose, there are no hidden fees — every payment is a one‑time charge.

Q: How long will it take to design my logo?

A: Each logo is delivered within 7 business days, usually much sooner. The average delivery time is under 48 hours (orders placed Friday afternoon may take longer). Before any vacation, we post a clear notice on our order page. Unless otherwise stated, the 7‑day delivery guarantee always applies.

Q: Do you offer discounts for large orders?

A: Officially, every 10th logo is free. We also go the extra mile for returning customers regardless of order size. If you expect to place frequent orders (e.g., domainers, web entrepreneurs, affiliate marketers), we may arrange additional discounts. However, we recommend starting with a small order (1–2 logos) before committing to a larger volume.

Q: Do you use logo templates during the design process?

A: No. Every logo is created from scratch. Occasionally, we produce clipart logos (also designed by us) for customers who specifically request or approve the use of clipart.

Q: What are the dimensions and file formats of the final logo?

A: All designs are vector‑based, so they can be exported in any size or format. By default, the final package includes:

✓ EPS: Fully scalable vector file, opens in any browser, importable in Photoshop, and editable in Adobe Illustrator, CorelDRAW and Inkscape. This is the most valuable file - many designers charge extra for it.

✓ PSD: High‑resolution RGB bitmap (5000px wide at 300 DPI), single layer, transparent background. Ideal for printing and compatible with most online print shops.

✓ PDF: Vector file preferred by print shops. Unlike EPS, it opens easily in free Adobe Reader.

✓ PNG: Transparent, low‑resolution RGB file for web use.

✓ JPG Low‑resolution RGB file for web use. While outdated for logos, we still provide it upon request. We recommend PNG for web use.

Other formats (GIF, TIFF, BMP, SVG etc.) can be included at no extra cost upon request.

Q: I already have a logo but need it polished or vectorized. Do you provide this service?

A: Yes. Send us your logo and we’ll confirm whether it can be vectorized or improved, along with the price. Please wait for our reply before making any payment.

Q: How are logo files delivered, and what if I lose them?

A: We send you a download link via email. If you lose the files or link, we’ll resend them at no additional cost.

Q: Who owns the copyright to the logo design?

A: You receive full ownership rights to your logo. We only reserve the right to showcase it in our portfolio. This is standard copyright practice. If you need an official document, we can issue one for a small additional fee.

Q: What is your refund policy?

A: For $30 logo orders, refunds are not available once designs are delivered on time. For $75 and $105 plan, you may request a $20/$50 refund after receiving the initial designs (before revisions).

Q: If I order a $75 or $105 plan but don’t need revisions, do you offer a partial refund?

A: No. Due to limits on refund requests with our payment processor, we cannot issue partial refunds. Instead, you may request an additional logo version in place of an unused revision or apply it to another project with Logo Comet.

Q: Can I purchase an additional revision round, and how much does it cost?

A: Yes, but please contact us first to confirm availability. Each revision round costs $20.

Q: Do you offer other graphic design services, such as banners or headers?

A: Yes. We design banners, headers, social media covers, and ads for both web and print. Please contact us with your project specifications for more info and pricing.

Q: What software do you use?

A: Our designers primarily use CorelDRAW, with Adobe Illustrator occasionally. Non‑vector files are exported from Adobe Photoshop.

Q: I have another question not covered here.

A: Don’t hesitate to ask! Click here to contact us.